Elastics By Us – Frequently Asked Questions
1. What makes Elastics By Us different from other hair elastics?
Our elastics are made for performance and style. Whether you're hitting the gym, heading to school, or out with friends, EBU elastics are strong, stylish, and designed to hold all hair types securely—without breakage or slipping.
2. Are your elastics suitable for sports or athletic use?
Yes! EBU elastics are loved by athletes for their durability and hold. From gymnastics and dance to golf and everyday workouts, they stay in place through it all.
3. Where are your products made?
All EBU elastics are designed and packaged in Canada with love. We focus on quality, comfort, and style.
4. Do you offer custom or team orders?
Yes! We create custom colours and packaging for teams, camps, and brands. Email us at elasticsbyus@gmail.com or DM us on Instagram to get started.
5. Where can I buy EBU elastics?
You can shop directly on our website and at select retail locations across Canada.
6. How do I care for my elastics?
To extend their life, avoid over-stretching and keep them away from harsh chemicals. If your elastic gets wet, simply air-dry it flat.
7. Do you offer wholesale or fundraising options?
Yes! We love working with schools, studios, and retailers. Reach out to us for wholesale pricing or to set up a fundraiser.
8. How long will my order take to ship?
Orders typically ship within 2–5 business days. You’ll receive a confirmation email or text with further information as soon as your order is on the way!
9. Can I return or exchange my order?
Due to the nature of our products, we don’t accept returns for hygiene reasons. But if there’s an issue with your order, we’ll make it right—just contact us!
10. How can I stay in the loop with new releases?
Follow us on Instagram @elasticsbyustoronto and sign up for our newsletter for first access to drops, restocks, and special offers.